Each and every day we strive to make our customers happy, ideally in as little as two minutes,
but we'll spend as long as it takes to make things right.
~ Jessica B. Member Services Specialist

Our goals include:

Never keep a customer waiting
We attempt to answer all calls in 30 seconds or less.

Know our customer
Understand your concerns and address them quickly.

Member Service Department Member Service Department

Know our site and products
Being well educated empowers us to be both efficient and helpful.

Assist and be helpful
Ensure that each customer gets the right product at the right price at the right time.

I love chatting with our members. Addressing their individual needs and concerns
is why I look forward to coming to work each morning.
~ Sarena S. Member Services Specialist
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